Due to the nature of our products, including customization and large-scale ocean shipping, we do not accept returns for refunds under normal circumstances. The company does not accept any returns or refunds unless the product is defective or not as described. In this case, the customer must notify the company within 48 hours of receiving the product, and the return shipping costs are borne by the customer. Contacting our company after more than 48 hours will not be responsible for any losses incurred, and all losses incurred will be borne by the customer.

Order:

Each item is tailored to specific needs and requirements, making it a unique item in your order.

Once production begins, no changes or cancellations are allowed.

Shipping Time:

Due to international shipping processes, delivery time may take 2-3 months.

We recommend that you place orders in advance to accommodate your project schedule.

Order Confirmation:

All orders will be confirmed with you in detail before production begins to ensure clarity and accuracy.

Please double-check all specifications, including color, material and size, before final approval.

Return Policy
Due to the nature of our products, including large sizes, customization, and extended shipping times (ocean shipping takes 2-3 months), we are unable to accept returns or exchanges.

This policy allows us to maintain the highest quality standards and meet the unique customization requirements of each order. We strongly recommend that you carefully review the order details, including size, color, and specifications before confirming.

If you have any concerns during the purchase process, our team is always here to assist you and ensure your order meets your expectations.

Warranty Policy
We guarantee the quality of our products and provide a limited warranty to protect your purchase.

Warranty coverage:

Structural components: up to 12 months from the date of delivery.

Surface treatment (such as surface paint damage): only applicable to freight forwarding provided by our company. If there is surface damage caused by bumps during transportation, customers must contact us before signing for the delivery to negotiate a solution. We are not responsible for any damage caused more than 48 hours after signing for the delivery, and the customer shall be responsible for the loss. If the customer has his own freight forwarding company, we are only responsible for the warranty from our company address to the warehouse address provided by the customer. Once the damage is caused by entering the warehouse, the customer or the freight forwarding company provided by the customer shall be responsible.

Electrical components (if applicable): up to 12 months from the date of delivery. Customers need to contact our company consultant within the specified time and clearly describe the problem so that our company can provide customers with damaged accessories. The transportation cost of the accessories shall be borne by the customer.

Warranty exclusions:

Normal wear and tear or damage caused by improper use.

Problems caused by improper assembly, maintenance or unauthorized repairs.

Slight changes in color, texture or texture are natural characteristics of certain materials.

Submitting a warranty claim:
To file a claim, please contact us at pengz2259@gmail.com and provide the following information:
Your order number.
A clear photo or video of the issue.
A detailed description of the issue.
Claims must be submitted within the warranty period.